Legal Terms and Conditions

Last Updated: February 2025

This page contains the legal terms and conditions for using On The Move Furbaby Transport’s services. By submitting a booking through our website, phone, email, or any other method, you agree to these terms. Please read them carefully before booking

We may update these terms at any time. Changes take effect as soon as we post them on this website. Your continued use of our services after changes means you accept the new terms. The version in effect when you book applies to that service.

Welcome to On The Move Furbaby Transport

These terms explain what we do, what we don’t do, and how we work together to keep your pets safe and happy during transport.

What We Do

On The Move Furbaby Transport provides local pet transportation within Citrus County, Florida. We also offer select cross-country trips at our discretion. Our service includes picking up your pet, transporting them safely, and dropping them off at their destination.

We work with pet owners who need reliable transport and partner with veterinarians, groomers, breeders, trainers, kennels, boarding facilities, and doggy daycares across the county.

What We Don't Do

We’re transport specialists. We don’t provide veterinary care, grooming, training, or boarding services. While our team knows pet safety and basic emergency response, we’re not medical providers. We can’t treat injuries or health issues that happen before, during, or after transport.

Your Agreement With Us

When you book our service, you agree to these terms. Here’s what that means:

  • You understand we only transport pets. Any other pet care like vet visits or grooming is handled by other businesses.
  • You know we're not responsible for injuries, stress, or health problems your pet might have before, during, or after their ride with us.
  • You accept that we might need to refuse service if your pet shows extreme aggression, seems very sick, or appears too stressed to travel safely.
  • You recognize that we're fully insured to transport pets, but this insurance doesn't cover pre-existing conditions or issues unrelated to transport.

We want to keep your pets safe and comfortable. That means being upfront about what we can
and can’t do. If you have questions about these terms, please ask us before booking.

Refunds and Cancellations

We know plans change. Here’s how we handle schedule changes and refunds

For Pet Owners

If you can’t make your scheduled pickup time and we can’t reach you, you’ll lose your ride fee.

No one likes canceling, but sometimes it happens. Here’s what to expect:

  • When you cancel more than 24 hours before your scheduled time, we'll give you a full refund or credit for another ride
  • If you cancel with less than 24 hours notice, we might give you partial credit
  • Same-day cancellations aren't refundable

Sometimes the weather acts up, roads close, or other things happen that we can’t control. We don’t automatically give refunds for these delays, but we’ll work with you to find a fair solution. Keep in touch with us if problems come up.

Medical emergencies are different. If you have to cancel because your pet needs urgent care, let us know. Send us proof from your vet and we’ll likely give you credit toward future rides.

For Pet Businesses

If your business prepays for transport services:

  • You can reschedule rides and we'll adjust your credit fairly
  • If you stop using our recurring services, we probably won't refund unused rides but might offer credit for future use

When we have to cancel:

  • You'll get a full refund or credit
  • If we cancel because of vehicle problems or our mistake, we'll make it right with priority rebooking or another fair solution

Payment Problems

We handle refunds and credits based on what makes sense for each situation. Please talk to us directly about any payment concerns. Chargebacks through your bank or credit card aren’t allowed. If you dispute a charge without talking to us first, we might take legal action and ask you to pay our costs.

Your Responsibilities

When you use our service, you need to:

  • Tell us about any medical issues or special handling your pet needs before we pick them up
  • Give us current contact information that works
  • Be available at pickup and dropoff times
  • Pay an hourly fee if you're late picking up your pet
  • Understand we might need to take legal steps if your pet is left with us for over 24 hours without contact

When We Can't Transport Your Pet

We want to help everyone, but sometimes we have to say no. We won’t transport pets who:

  • Need immediate vet care
  • Show aggressive behavior that puts our staff at risk
  • Belong to customers who are threatening or intoxicated

We also won’t do pickups or dropoffs at unsafe locations or leave pets with anyone who isn’t
approved to receive them

How We Handle Your Information

We keep the minimum information needed to run our service safely. This includes contact details and basic info about your pets. We store everything securely and only share what’s needed for business operations or legal requirements.

Want to stop getting our emails? Click unsubscribe in any email or write to support@otmfurbaby.com.

If Something Goes Wrong

Our drivers know pet safety and pet CPR. If your pet needs emergency care during transport and we can’t reach you:

  • We'll take them to your chosen emergency vet if you gave us one
  • If you haven't specified a vet or time is critical, we'll use our partner vet or the nearest qualified clinic

We’ll always try to call you first unless your pet needs immediate help.

Solving Problems Together

If you’re unhappy with our service:

  • Talk to us first. We want to fix things
  • If talking doesn't work, we'll try mediation
  • If we still can't agree, we'll use arbitration

Any legal issues get handled in Lecanto, Florida, under Florida law.

Questions?

We’re happy to explain anything that isn’t clear. Reach out anytime you need help understanding these terms.

Website Terms

This website belongs to On The Move Furbaby Transport. While we try to keep all information current, we can’t guarantee everything on this site is complete or up to date. We might change our services, prices, and policies at any time.

Changes to These Terms

We reserve the right to change these terms at any time without notice. Each version of these terms has its own version date at the top of this page. When you book, we’ll include the current version date in your booking confirmation email. That version of the terms applies to your service

You can request a copy of any previous version of these terms by emailing us with the version date from your booking confirmation. We keep past versions on file for this purpose.

Keep your booking confirmation email for reference. It proves which version of the terms applies to your service.

If you have questions about anything in these terms, please contact us before booking.

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